How to restrict access to the virtual agent widget

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If you want to restrict access to the virtual agent chat popup, the best way seems to be by retricting access to the widget itself. This can be done by adding a condition to the widget.

Navigate to the widget

Navigate to Service Portal > Widgets and search for a widget called "Virtual Agent Service Portal Widget" with id sn-va-sp-widget.

Add a new Can View condition in the related list at the bottom

Add a condition and save the record to restrict access to the widget