Restricting access to Virtual Agent by group or user criteria

ServiceNow provides an easy way to restrict access to Virtual Agent by role right on the sp_agent_chat_config record. This is a great way to ensure that only users with the right permissions can access the Virtual Agent. However, assigning a new role to a user may come with licensing implications.

If, instead, you would like to restrict access to Virtual Agent by group, user criteria, or some other condition, here's a