Leapfrogging NLU in Virtual Agent by Bringing Your Own LLM
Skip ServiceNow's brittle NLU Workbench entirely by integrating an external LLM for topic discovery in Virtual Agent—a future-ready architecture without Pro licensing costsRead More →
How to set the fallback topic in ServiceNow Virtual Agent
How to set the fallback topic in ServiceNow Virtual AgentRead More →
How to solve Error: 'There was an error running the batch test.' when trying to test a model in NLU Workbench
How to solve Error: 'There was an error running the batch test.' when trying to test a model in NLU WorkbenchRead More →
How to exit a topic and return to topic discovery in Virtual Agent
How to exit a topic and return to topic discovery in Virtual AgentRead More →
Emojis in virtual ageny survey not appearing in different languages
Emojis in virtual ageny survey not appearing in different languagesRead More →
How to add an attachment to a record with virtual agent
How to add an attachment to a record with virtual agentRead More →
How to restrict virtual agent to certain portals
How to restrict virtual agent to certain portalsRead More →